British Sky Broadcasting is the operator of the UK's largest digital pay television platform and a leading broadcaster of sports, movies, entertainment and news. 

Key Projects 

Sky.com eCommerce – The Sky.com Shop solution was introduced to allow greater flexibility in terms of products and offer management, with the capability to sell to both new and existing customers. 

Responsibilities and Achievements: 

• Functional testing of both front and back office applications. 

• Integration testing of Sky Shop with other systems including Chordiant and Single Access Management. 

• Document actual test results against expected results. 

• Identify, investigate and report defects using Mercury Quality Centre.  

• Daily reporting of progress, risks and issues to project managers. 

• Detailed analysis of logs and codes to diagnose problem areas. 

• Cross platform testing using 3rd party virtual machine software. 

• Identify and implement process enhancements in order to improve testing approach. 

• Provide assistance training and mentoring to new team members. 

• Requirement analysis to create suitable test objectives. 

• Develop re-usable test cases with expected results using Mercury Quality Centre.  

• Review test scripts and implement modifications. 

High Definition TV – BSkyB intended to be capable of broadcasting a selection of channels in High Definition format.  The project involved delivering modifications to their Broadcast Support System to support high definition broadcast functionality. 

Responsibilities and Achievements: 

• Define test approach; including timescales, planning, environment and resource requirements.  

• Provide risk and impact analysis reports to project managers.   

• Review test plans and test cases and implement modifications. 

• Manage test data in preparation for system testing. 

• Plan and allocate testing activities on a daily basis to test team members. 

• Act as single point of contact between development and testers for iterations, testing and deployment activities.    

• Consultation to internal and external professional service resources during test and execution phase. 

• Review tester’s status reports and take necessary actions. 

• Plan and coordinate user acceptance testing with end business users.  

• Agree acceptance criteria with the business prior to commencing UAT. 

• Analyse UAT results and report inadequate system processes and functionality to business analysts and project managers. 

• Demonstrate system enhancements and create documentation and user manuals for business representatives.  

• Ensure test phase adheres to organisations quality processes and procedures.  

• Provide daily reporting of test progress, and defects to project managers using Mercury Quality Centre. 

• Attend daily defect meetings.  

• Detailed analysis of logs and codes to diagnose problem areas. 

• Identify and implement process enhancements in order to improve testing approach. 

• Attend project meetings and provide input from tester’s perspective. 

• Produce test completion report including, any deviations from the test approach, defect summaries and identification of any risks before going live. 

• Produce test process documentation for reporting defects and defining test objectives/scripts. 

• Coach team members to help them develop new skills and improve existing ones. 

• Provide assistance training and mentoring to new team members. 

• Set up a test lab with Turbo Demo software, used to record and analyse business user movements within the Broadcast Support System allowing testers to gain an in depth knowledge of how they would normally use the system.     

Windows XP pilot migration – In preparation for BSkyB’s migration to Windows XP, it was essential to carry out User Acceptance Testing that involved users from across all departments within the business to ensure all corporate applications were supported on the new platform.  

Responsibilities and Achievements: 

• Set up a test lab with the latest Windows XP machines.  

• Install and uninstall BSkyB’s corporate and Windows based applications depending on which department was scheduled for UAT.   

• Carry out regression testing of BSkyB’s corporate and Windows based applications. 

• Coordinate User Acceptance Testing with business representatives. 

• Analyse business priorities to determine which applications are to be tested first.  

• Assist business representatives with any queries or obstacles.  

• Liaise with business users to gain an understanding of the defects they encounter. 

• Analyse UAT results and report defects to system analysts and project managers. 

• Manage user acceptance testing defects and coordinate retests.  

• Agree final sign off with business representatives.  

• Produce test completion report; including defect summaries and identification of any risks before going live.